To complement our products and solutions, and to support their effective implementation, we offer a broad spectrum of services. For instance, we assist with networking and arrange experienced mentoring, if requested. Service of this kind requires staff with an extremely high standard of professional knowledge, who are able to provide the necessary information and instruction on products. Extensive training is therefore an important aspect. We also offer initiatives to help clinicians develop practical skills, such as practice management and business expansion.
We serve and support customers directly through a highly trained sales team, enabling us to provide a personalized service with a high level of expertise. Each Straumann sales subsidiary operates a call center for customers in need of assistance. Callers are quickly linked to a specialist for product support.
Scan & Shape is one of several services to broaden the reach and accessibility of our CADCAM franchise. It addresses laboratories that wish to order original Straumann custom abutments but do not have the requisite scanning capabilities. They simply send us a model or wax-up and we do the scanning, design and manufacturing for them. In addition to quality, precision and convenience, they benefit from original parts and our guarantee – without having to invest in scanning equipment or software.
Long-term success and patient satisfaction depend on education and the experience of the dental professional. Straumann offers a broad educational program, including classic implant dentistry, tissue regeneration and state-of-the-art digital solutions, covering all proficiency levels and relevant specialties. The program is based on the clinical guidance of the International Team for Implantology with most of the teaching provided by ITI specialists and renowned experts, in collaboration with leading universities. Courses are offered around the world.
Straumann implants are covered by a lifetime guarantee (void if our implants are combined with other manufacturers’ components). Our abutments and restorations come with a limited guarantee.
The traffic on our new web shop is steadily rising, adding value and convenience for customers.
Straumann embraces social media to address customers’ needs for value-added content. More than 90 000 fans have joined our community on Facebook, engaging almost 500 000 times with Straumann content. Social media have changed the way people connect, discover, and share information, leaving room for emotional and interactive communication.
Research suggests that every other patient consults the internet before, after and sometimes even during the consultation. Based on the information found, patients choose a treatment or a dental professional that is tailored to their needs. The Straumann Patient Pro marketing solution is a comprehensive platform that provides dental professionals with digital information to educate patients and to promote their practice.