Job details

Field Training & First Level Support Spain

Release Date

05. Mar 2018

Place of work

Alcobendas (Madrid) - Spain

Functional area


Job Type

Full Time

Career Level

Professionals (experienced, specialists)

Employment Type


About us

Straumann es una multinacional suiza líder mundial en la investigación, fabricación y venta de implantes dentales con filiales y distribuidores en casi todos los principales mercados del mundo.

En lo que respecta a España, Straumann lleva en el mercado más de 10 años distribuyendo los productos de máxima calidad que se fabrican en nuestras instalaciones de última generación de la ciudad suiza de Villeret.

Sin duda alguna, el principal activo con que cuenta nuestra empresa, aparte claro está de las inmejorables líneas de productos que ponemos a su disposición, es el completo Programa de Formación Continuada que desde el principio se realiza en instalaciones propias, que siempre ha sido nuestro mayor objetivo y que lleva ya más de 10 años completando la formación de los profesionales de la odontología en España y Portugal.

Your tasks

    The STRAUMANN Group is one of the major international players in the implantology and dental prosthesis market as well as oral tissue regeneration. The combination of these activities gives us an unique position in the current market and a winning position for the future, especially in the innovative world of digital dentistry. We are strongly involved in research, innovation and technology in order to continue to be a partner of choice for dentists and their patients.

    Product expert in the field for digital solutions roll-out in the dental field. Within this role, the 1st Level Support & Field Trainer will provide technical support to all Straumann Digital Customers collaborating closely with the sales responsible of each commercial area and the marketing team. Responsible for supporting the marketing and sales launch plan and training and education activities of dental CADCAM technologies, Intraoral Scanning, Guided Surgery and Milling Machines.

    The position reports directly to the Product Manager.

    Main Responsibilities of the Position:

    • Technical support the sales staff in the field at all digital customers.
    • Support will be given on the phone and via internet (tele-service).
    • Daily support of customer needs regarding hardware, sotfware and final customized products.
    • Solve incidences and complaints.
    • Installation, support and aftersales of technical product offerings and services in close collaboration with marketing, sales and the customer.
    • Maximize usage of products by customers, thru close collaboration and continuous training, to ensure products are used at full capacity.
    • Continuous customer contact to ensure products meet targeted objectives, train, coach and mentor the customers.
    • Hold product presentations, one-to-one or in seminar settings to support sales.
    • Establish, maintains and develops relationship with KOL´s.
    • Provides the organization with relevant market information for effective decision making.
    • Participates in regional and national trade shows.
    • Staff training.
    • Define and implement effective onboarding, new product launch and continuous refresher training.
    • Tailor training to specific target groups (Sales Reps and Customers).

    Your profile

      Minimum Qualifications:

      • Qualification: Dental Technician or similar with strong knowledge / experience in digital workflows in dental practices / dental labs.
      • This position requires extensive travelling.

      Required Knowledge and Skills:

      • Strong technical background with previous experience in selling or marketing digital workflows in dental practices and labs (ie. CADCAM, Intraoral Scanning, Guided Surgery, etc.).
      • Skills with IT tools (Computers, Internet, Office Package).
      • Dental Market and product knowledge.
      • Stress Resistance.
      • Results oriented.
      • Capacity to work in a team.
      • English spoken and written, a must, Portuguese is a benefit.


      It takes the commitment of bright and resourceful people to further advance our innovative technology as well as our Swiss standard of precision and quality. Adding your passion to our high-performance culture is a smart move. Are you interested in a challenging job at Straumann?

      Contact Information

      Send your application to

      Straumann Spain
      Anabel Segura, 16 Eificio 3 Planta Baja
      28108 - Alcobendas Alcobendas
      +34 91 630 82 14
      +34 91 630 81 66