Services

Premium added value that goes far beyond the product.

Practitioners, surgeons and labs are more than just business partners to us. Millions of patients have trusted our customers for more than 60 years. It is not just our products that have earned your trust, but also our added-value services that support your business. Be it service, training and education, practice or lab building, guarantee handling, patient marketing and social media communication – they have all developed to meet your needs and we continually strive to perfect the services we provide.

  • CUSTOMER SERVICE

    Our highly trained sales team provides personalized and skilled support. Call centers in every Straumann subsidiary around the world take care of your needs, connecting you directly with an expert.

  • TRAINING AND EDUCATION

    Technical and clinical skills are the foundation of your long-term success as well as patient satisfaction. Straumann offers a broad educational program internationally, covering all fields and levels of proficiency.

  • A TRUE BUSINESS PARTNER

    Your success is our success. Practice/lab building and management, marketing and networking are sustainable ways to attract your patients and customers above and beyond the product itself. We can support you in the development of additional, non-technical skills that are becoming increasingly vital for success.

  • PEACE OF MIND GUARANTEED

    Straumann provides a lifetime guarantee for implants should they need to be replaced as well as tiered guarantee plans for prosthetic components*. Despite changes in models, designs or technology, we will continue to ensure the availability of the necessary parts to service and restore any Straumann implant for years to come.

  • THE ONLINE SHOPPING EXPERIENCE

    In our state-of-the-art eShop, you can order our products online 24 / 7 and benefit from attractive eShop-only offers. The Straumann eShop provides fast and simple order processing and intuitive navigation, with all relevant product info available at a glance.

  • STRAUMANN ON SOCIAL MEDIA

    Social media has changed the way in which people connect, discover and share information to enable more personal and interactive communication. Straumann is active on all relevant social media channels and has in excess of 100K+ followers** on Facebook alone.

  • NEXT-GENERATION PATIENT MARKETING

    The means by which patients gather information has changed substantially. Based on extensive market research, Straumann® Patient Pro is a comprehensive marketing solution that provides dental professionals with digital and printed material for patients – with a focus on the Internet and social media channels.

QUALITY AND PRECISION – FIRST AND FOREMOST

When it comes to quality and precision at Straumann, there’s no such thing as a short cut. We adhere to stringent guidelines every step of the way, from product development, design and manufacture through to sales and marketing. Everything leaves our production facilities having undergone extensive testing, while teams in our Quality and Regulatory departments apply their expertise to avoid the risk of non-compliance for our products. Opportunities to improve are constantly being identified through comprehensive internal and supplier- related quality audit programs, monitoring compliance with policies and procedures deployed at each manufacturing site.