Nicolai Munzer, MSc is a digital transformation leader and passionate advocate for practical GenAI adoption in professional environments. Based in Basel, Switzerland, Nicolai currently serves as Senior Director, Global Head of Customer Experience and AI Innovations at the Straumann Group, where he pioneers the use of AI and GenAI to unlock creative workflows and enhance strategic decision-making across text, image, voice, and video.
With deep experience in digital strategy, customer experience, and technology-driven innovation, Nicolai has been instrumental in shaping how teams leverage advanced tools to communicate more effectively, automate routine tasks, and create high-impact content. His interests include generative AI, digital communication, and empowering professionals to work smarter with emerging technologies.