In general yes, because we have strict safety measures and contingency plans in place throughout our organization to ensure full continuity of supplies and services.

Customers in some places may experience longer delivery times than usual because of increased border controls.

Although some countries have closed their borders, our country organizations have enough stocks of most key items in our implant system ranges.

Our CADCAM services are fully operational.

Delivery times of digital equipment may be longer than usual, due to interrupted supplies of electronic componentry from China.

Yes, our customer service teams around the world are available to help you via e-mail and telephone as usual. We also recommend that you use our e-shop, which is open round the clock.

https://www.straumann.com/group/en/home/eshops.html

If customers have a product complaint, we recommend that they use our online self-service to process complaints and returns.

This depends on the local situation. Please contact your sales rep by phone and e-mail if you have questions, concerns or needs.

Yes, you can reach your sales rep by phone or e-mail to arrange a phone or skype meeting.

We recommend our e-shop, which is available round the clock as usual.

https://www.straumann.com/group/en/home/eshops.html

Our Customer Service teams around the world are also available to help and take your orders via e-mail and phone as usual.

The Straumann Group is committed to keeping all employees safe and helping to slow the spread of the virus. We began implementing preventive and precautionary initiatives as well as safety guidelines globally at the beginning of February. Wherever possible, our people are working from home. We have additional precautionary measures at our production and logistics centers to ensure that our operations can continue to run smoothly.