DSO Leadership Summit tiene como objetivo proporcionar información valiosa sobre la industria, explorar oportunidades futuras, fomentar la colaboración estratégica a través de un programa de liderazgo de pensamiento diverso y conectar a ejecutivos influyentes, promoviendo el intercambio de ideas y construyendo conexiones significativas para impulsar la innovación.
Programa dedicado a ofrecer información práctica
El coste de asistencia incluye un paquete de información de mercado personalizado y exclusivo para tu país para que puedas utilizarlo en tu organización.
Presentaciones y talleres a cargo de Straumann Group Enterprise Consulting, líderes de opinión externos, líderes de la industria y socios del Straumann Group.
Networking y desarrollo de comunidad mediante un programa de tarde/noche y cena exclusiva en el corazón de Niza.
LUGAR EXCEPCIONAL
Promenade Des Anglais 480, Niza, Francia
Cómodamente situado, el Hotel Sheraton Nice Airport está perfectamente conectado con la ciudad, el aeropuerto y el Mediterráneo.
- 10 minutos a pie desde la terminal del aeropuerto de Niza
- Hotel de 4 estrellas con servicios como piscina y gimnasio en la azotea
Shaping the future of patient experience and brand growth
Tuesday – June 3
9:30 – 9:45: Welcome
9:45 - 10:45 Market Trends and Patient Insights
To kick off the Southern Europe DSO Leadership Summit, we’ll lay the groundwork for deeper conversations by aligning on the key opportunities and challenges shaping our industry. To help us do that, we’ve partnered with LEK Consulting—one of the world’s top healthcare strategy firms—to deliver a powerful, insight-driven foundation that will fuel the sessions to come.
This session will be led by Jaqueline Thompson and Jean-Guillaume Bayada.
Jacqueline Thompson (j.thompson@lek.com) is a Partner at L.E.K. Consulting and founding leader of the Madrid office, where she heads the Healthcare Services practice with deep expertise in dentistry and the Iberian healthcare sector. A former entrepreneur, she holds an MBA from INSEAD and previously sold her food company to one of Japan’s largest biotech firms.
Jean-Guillaume Bayada (jg.bayada@lek.com) is a Partner in L.E.K. Consulting’s Paris office with over a decade of experience advising healthcare and MedTech companies on growth strategy, market access, and large-scale transformations. He also supports M&A activity across Europe and holds a Master’s in Management from ESSEC Business School.
Jacqueline Thompson
Jean-Guillaume Bayada
10:45 – 11:15: Break
11:15 - 12:00 DSO Panel: Patient Insights & Behavioral Trends in Dental Care
12:00 – 13:15: Lunch
13:15 - 14:45 Workshop: Addressing Pain Points in the Patient Journey
The customer journey extends well beyond the final treatment. Every interaction with your brand influences patient perception and satisfaction. This workshop will help you identify key touchpoints in the treatment journey and explore ways your organization can address gaps to enhance the overall patient experience.
This workshop is led by Dr. Herbert Staehr and Dr. Shruti Singla, MBA, members of Straumann Group’s Enterprise Consulting Team. Together, they bring over 30 years of combined experience in medicine and healthcare business management.
STG ES Consulting
STG ES Consulting
14:45 - 15:45: Networking Break
15:45 - 16:30 Keynote: Inspiring Communication: Transforming Patient and Team Engagement
This inspiring, story-led session explores the transformative power of communication—on patient trust, team engagement, and business performance. Through real-world examples and compelling data, we’ll uncover how communication shapes loyalty, productivity, and retention, and reflect on its evolving role in the age of AI.
This keynote will be delivered by Dr. Prav Solanki.
Dr. Prav Solanki is a medical doctor and PhD graduate from the University of Oxford who has built a career at the intersection of healthcare, marketing, and technology—owning multiple dental practices and advising over 500 clinics and corporates on brand strategy and growth. He is the founder of The Fresh consultancy, director at IAS Academy, and creator of Leadflo®, an AI-powered dental CRM platform designed to optimize patient conversions and experience.
Dr. Prav Solanki
16:30 – 16:45 Closing
18:30 – 22:30 Evening Dinner and Networking Activity
Wednesday – June 4
9:30 – 9:45: Welcome
9:45 – 10:30: Keynote: Building Brands That Last: Lessons in Loyalty and Market Differentiation
To kick-off day two, we will discover what truly defines a brand, why it’s a strategic business asset – not just a logo – and how lasting brands build loyalty through clarity, consistency, and differentiation. This keynote will inspire new ways to think about brand purpose, trust, and the power of emotional connection.
This session will be led by Crispin Reed, a seasoned brand and strategy expert with over 40 years of commercial experience across industries including FMCG, luxury, pharmaceuticals, and beauty. As an executive coach, consultant, and lecturer, he helps senior leaders and organizations worldwide unlock growth through strategic insight, innovation, and impactful leadership.
Check out more of his work at Skyscraper Consulting.
Crispin Reed
10:30 – 11:00: Break
11:15 - 12:00 DSO Panel: Building a Patient-Centric Brand
12:00 - 13:15 Lunch
13:00 – 14:45: Workshop: From Insights to Action: Crafting a Brand Strategy
Building on the power of communication, this session explores how brand identity, language, and experience shape every facet of a DSO—from patient trust to team alignment. Following a short talk unpacking the core elements of brand, participants will engage in hands-on exercises to define their brand voice, craft communication principles, and identify critical moments where better communication can elevate patient and team experience.
This workshop will be delivered by Dr. Prav Solanki.
Dr. Prav Solanki is a medical doctor and PhD graduate from the University of Oxford who has built a career at the intersection of healthcare, marketing, and technology—owning multiple dental practices and advising over 500 clinics and corporates on brand strategy and growth. He is the founder of The Fresh consultancy, director at IAS Academy, and creator of Leadflo®, an AI-powered dental CRM platform designed to optimize patient conversions and experience.
Dr. Prav Solanki
14:45 – 15:45: Break
16:30 – 16:45 Check-out & Summit Reflection
Preguntas frecuentes
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