International courses available

Dental continuing education courses

Continuous professional growth is one of the most important topics for dental professionals. Our aim is to provide a comprehensive, lifelong education and training program on surgical and restorative procedures with the latest technologies available on all levels of complexity.

Webinar: Il nuovo Patient Journey: l’opportunità del decontatto sociale per i dentisti. Relatore: Dr.ssa Paola Lazzarini

On Demand | Online

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Status
bookable
Registration deadline
12. May 2040 (UTC+1)
Language
Italian
Points
1.00 Points
Delivery method
eLearning
Audience
National

Speaker(s)

Dr.ssa

Paola Lazzarini

Description

BIBLIOGRAFIA:

  • Seven habits di Steve Covey
  • La mucca violadi Seth Godin
  • This is marketing di Seth Godin
  • Problem solving creativo di Massimo Piovano e Guido Granchi
  • Open your mind di Francesco Sofo e Ciniza Colapinto
  • Marketing 4.0 di Philip Kotler
  • Spillover di David Quammen
  • Intelligenza emotiva di David Goleman

Target group: Dentists, Orthodontist

Product segments: Business and practice management

Learning objectives

Programma e tematiche del webinar:

  • La Customer Centricity post Covid-19 la novità del «decontatto sociale» 
  • Nuove forme di customer satisfaction
  • Rifondare la fiducia del paziente come elemento di valore e di protezione
  • Il nuovo concetto di Customer Journey nello studio dentistico
  • Ricostruire la mappa dei momenti di verità
  • Brand Image e Brand Reputation: rifondare la narrazione del proprio Brand
  • Una nuova etica della “cura”: la sintonizzazione incrociata su nuovi valori autentici
  • Riflessione: il nuovo modello di competenza/fiducia post Covid-19


Sessions

Webinar Straumann: Il nuovo Patient Journey: l’opportunità del decontatto sociale per i dentisti. Relatore: Dr.ssa Paola Lazzarini

Speakers: Dr.ssa Paola Lazzarini

Learning material: Video

Contact person

Events Italy

Course Level

Straightforward +

New to Implantology, these courses will allow you to perform surgical and prosthetic procedures in cases that are less complex and have predictable esthetic and functional outcomes.

Advanced ++

These courses allow you to develop your existing experience in Implant Dentistry.

Complex +++

These courses will enable you to treat challenging situations using advanced treatment planning, complex surgical and prosthetic procedures.
It requires significant experience in placing implants.