STRAUMANN GUARANTEE CONDITIONS

Straumann hereby guarantees that, if any Straumann Product is defective as a result of a failure of the material strength and stability of the Straumann Product during the guarantee periods set out in Section 2, Straumann will replace the Straumann Product with the same or substantially equivalent product as set forth in Section 2. The guarantee periods above commence at the time of treatment with a Straumann Product by the User. Provided however that the following guarantee conditions are individually and collectively met and documented:

1. Straumann Products have been used exclusively and not in combination with any other manufacturer’s products;

2. Return of the Straumann Products in sterilized condition (or disinfected if delivered as such);

3. Compliance with and application of instructions (in the instructions for use, among others) valid at the time of treatment as well as recognized dental procedures, during and after the treatment;

4. Good oral hygiene of the patient as monitored by the User;

5. No guarantee case resulting from an accident, a trauma or any other damage caused by the patient or a third party;

6. Filing of a completed and signed guarantee questionnaire not later than 90 days after a guarantee case arises;

7. For customized Straumann Products the User shall provide Straumann with the design data.

8. Special requirements for the “Lifetime Plus Guarantee”: The complaint case must be submitted and approved for product replacement first. The Lifetime Plus Guarantee claim must be submitted online (via eShop) with restoration details within 6 months after fracture.

9. Reimbursement with equivalent replacement product will be processed.